FAQs

FAQs - The Beraheesh Fashion

1. What payment methods do you accept?

  • We accept payments via major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

2. How long will it take to receive my order?

  • Delivery times may vary depending on your location and the product(s) ordered. Generally, orders are processed within 2 -3 days, and standard shipping takes approximately 5 days.

3. Do you offer international shipping?

  • No, we are not offer international shipping. Please refer to our Shipping Policy for more information on international.

4. What is your return policy?

  • We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item(s) within 5 easy days of receipt for a refund or exchange. Please see our Returns & Exchanges Policy for detailed instructions.

5. Are your products eco-friendly/sustainably sourced?

  • We prioritize sustainability and environmentally friendly practices. Many of our products are sourced from responsible suppliers and crafted using sustainable materials. Look for our eco-friendly icons in product descriptions for more information.

6. Can I track my order?

  • Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

7. Do you offer gift wrapping or personalized messages?

  • Yes, we offer gift wrapping services for an additional fee. During checkout, you can select the gift wrapping option and include a personalized message for the recipient.

8. How can I contact customer support?

  • If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us via email at [email address] or through our Contact Us page.

9. Do you offer discounts for bulk orders or interior designers?

  • We may offer discounts for bulk orders or to interior designers and decorators. Please contact our customer support team for inquiries regarding bulk pricing and trade discounts.

10. Are your products exclusive to Beraheesh?

  • While some of our products are exclusive to Masttaba, we also collaborate with select designers and brands to bring you a diverse range of high-quality home decor items.